Return and Exchange Policy
Return and Exchange Policy
We accept returns or exchanges for defective items only. Please order carefully.
To ensure the safety and health of our customers, we do not accept returns or exchanges on items that can constitute a health risk, or on any item that comes into contact with any bodily fluid (saliva, semen, urine, blood, et al). Once these items leave our warehouse, we consider them to be used and non-resalable.
These items include (but we are not limited to):
- Any dildo or vibrator.
- Any enema kits.
- Any sound set.
- Any item that breaks the surface of the skin.
- Any item that is inserted into the penis, vagina, or anus.
- Any gag/dildo combination.
- Any mouthgag.
- Any chastity device.
- Any cock ring or stamina ring.
All products are warranted by us for 30 days from the invoice date. If any product is found DEFECTIVE within that 30 day period, please contact us for an exchange. We will exchange any defective item for that same item only.
We will be glad to exchange NON-DEFECTIVE items that do not constitute a health risk for 30 days from the invoice date. All NON-DEFECTIVE returns will be issued Store Credit for the amount of the item.
The customer is responsible for the cost of all shipping charges; for defective items, AGB Inc. will cover the shipping cost of the replacement item to the customer only.
How to arrange your return or exchange: Please contact sales@bdsmtoyland.com or call 971-244-8796 to obtain approval for your exchange. Returns will not be accepted without an RMA (Returned Materials Authorization) number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
All products returned must be 100 percent complete and in "like new" condition, contain all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards, and other accessories and documentation provided by the manufacturer. We strongly recommend you fully insure your return shipment in case it is lost or damaged, and you use a carrier that can provide you with proof of delivery for your protection.